Capita plc

A variety of projects including the production of a feasibility study for Abbey National plc on the opportunity to offshore Abbey’s outsourced insurance administration services. Delivery of a business process review of all contact centre and back-office operations as well as the production of a new robust operating model and detailed proposed transition plan and strategy. Embraced key requirements and risks associated with ramp-down of the UK operations and ramp-up of the off-shore activities. Other projects included a due diligence programme for Coutts & Co identifying Wealth Management outsourcing opportunities including undertaking the initial scoping, current state assessment, high level diligence, business case development, transition planning, and proposal development.

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